We often create portraits of pets that have crossed the rainbow bridge. We're always able to work with our customers and make this work even if they do not have a clear photo of their pet. Our artists are very talented at what they do!

You can upload different photos of the same and we can combine elements from each photo into the perfect canvas for you. e.g. Use your dogs cheeky smile from one photo but make sure his marking are visible as shown on another photo.

The following tips are guidelines only. 

• Take a photo or choose an existing photo that is taken in daylight or in a brightly lit room.
• Use a smartphone or high quality camera
• Ensure the whole face is visible and not in shadows.
• Make sure your pet is looking directly at the camera at eye level, facing forward. Other positions are acceptable, but your pet will be shown in that position in the final portrait.
• Please note: collars, leashes, bows, hats, and other cute outfits will be illustrated in your final portrait unless states otherwise. You can leave any request in the 'notes' section when placing your order.

Good Example

Facing forward

Well-lit with natural lighting or in a bright room

Face is visible

Neck is visible

Bad Example

Angled face

Poor lighting (backlit)

Ear is cut off

Not facing forward

Not at eye level with pet

Not sure whether your images will work?

Email us your images at support@yourpupstar.com and we'll let you know. We often create portraits of pets that have passed away, so we understand it's not always possible to follow all of the guidelines above.

In most cases, we can still make it work.

  SHOP NOW >>